Privacy Policy

Privacy Policy

As Queen Bee Capital Co., Ltd. (hereinafter referred to as “the Company”) engages in funds transfer business, we recognize the importance to protect, properly handle, and comply with the personal information we receive from customers and others. Therefore, we declare the following matters within and outside the company and strive to protect personal information appropriately.

  1. The Company shall acquire personal information in a legal and fair manner, and shall take measures to ensure that it will not be handled beyond the scope of the intended use.
    The purpose of data usage determined by the Company is as described in “Handling of Personal Information“.
    In addition, we will not provide personal information to third parties without consent of customer, except where permitted by law.
  2. The Company shall comply with Japanese laws and regulations related to the protection of personal information, including the Personal Information Protection Law, national guidelines, and other related norms (such as industry guidelines).
  3. The Company shall establish internal rules and responsibilities and take appropriate safety measures to prevent leakage, loss or damage of personal information. In addition, the Company shall regularly inspect the content of safety measures and correct any deficiencies. To confirm the authority of the person himself or representative in various transactions.
  4. In order to implement this policy, the Company has established a Personal Information Protection Management System (including this policy, personal information protection related rules and regulations), and informed all employees and other related parties to comply, maintain and continually improve.
  5. In addition to educating employees about the importance of personal information protection, the Company shall assign an officer responsible for personal information protection of each department that handles personal information and strive to manage personal information appropriately.
  6. The Company shall respond appropriately and promptly if there is complaint or consultation regarding the handling of personal information. Please use information below to contact us.

Contact : Company’s Inquiry Window (9:30-17:30 on weekdays [excluding Saturdays, Sundays, public and business holidays])
Address : 7F Tokyo Shiodome Building, 1-9-1 Higashi Shinbashi, Minato-ku, Tokyo, Japan 105-7307
TEL : 03-6809-2785 FAX : 03-6809-2786

*”Personal Information Protection Management System” For personal information protection, it combines a series of mechanisms, including policy enactment, system development, planning, implementation, inspection and review.

Enactment date / Revision date

Enactment date : February 1, 2020
Revision date : November 11, 2020
Queen Bee Capital Co., Ltd.
President: Shenbo Huang

Handling of Personal Information

1. Business Name

Queen Bee Capital Co., Ltd.
7F Tokyo Shiodome Building, 1-9-1 Higashi Shinbashi, Minato-ku, Tokyo, Japan 105-7307
President: Shenbo Huang

2. Manager’s name, job title, affiliation and contact information

Chief Privacy Officer Hiroyuki Miyata Affiliation: Customer Relationship Management
(For contact information, refer to “Contact Us” in Section 10.)

3. Types of personal information to be acquired

Upon taking sufficient safety management measures, we acquire and use the following personal information (including Individual Number and other personal information that contains Individual Number) through the Website or Application.

  1. When customer registers as a user to use our service, we will acquire information, such as customer’s name, address, date of birth, Individual Number, phone number, email address, transaction purpose, and other public information that contains personal information.
  2. When customer uses our service, we will acquire information, such as device used to connect with Internet, IP address, customer login information, browser type and version, operating system etc.
  3. When customer continues to use our service, we will acquire information, such as bank account information, customer profile picture etc.
  4. When it becomes necessary to scrutinize the remittance purpose of customer, in order to comply with the regulation, we may acquire information, such as documents (invoices, contracts, quotations etc.) which contains personal information and supports the remittance purpose, chat or email history with beneficiary, identification documents of beneficiary or related beneficiary, customer’s financial institution transactions status, customer’s final tax return data etc.
  5. When customer logs in to our service using his/her social media network account, we will acquire necessary personal information in order to authenticate access to our service.
  6. When customer uses mobile device application, we will obtain the terminal ID of the mobile device. We might use the information to customize our services for customer and the device, and to analyze any device issues that might be related to our services.

4. Purpose of using personal information

Unless permitted by law, the Company shall handle personal information within the scope of the purpose of use in each of the following items.

  1. Purpose of using personal information obtained by a method other than obtaining personal information directly from the person in writing
    1. To properly perform the commissioned work in cases when commissioned and so
  2. Purpose of using personal information subject to disclosure
    1. For acceptance of our user registration application
    2. For identity verification based on the Act on Prevention of Transfer of Criminal Proceeds
    3. To confirm the authority of the principal or agent in various transactions
    4. To manage ongoing transactions at the Company
    5. To determine the appropriateness of the provision of our services, based on principles such as compatibility
    6. To research and develop our services by conducting market research, data analysis, conducting questionnaires, etc.
    7. For various proposals regarding our services, by sending direct mail, etc.
    8. To properly perform the commissioned work by our subcontractors
    9. To properly perform alliance business by our business partners
    10. To provide to subcontractors to the extent necessary for the execution of appropriate business, by sending premiums, etc.
    11. For cancellation of various transactions and post-management after the termination of transactions
    12. To properly and smoothly perform transactions with customers
    13. Handling of personal information of business partners
      1. For communication regarding transactions
      2. To confirm customer’s identity and respond to inquiries
    14. Handling of personal information of our recruitment applicants and employees
      1. To contact those who wish to provide information for employment and to select employment
      2. For personnel and labor management of employees and welfare
    15. For any other purposes that customer has agreed in advance

5. For any other purposes that customer has agreed in advance

The Company shall not provide personal information to third parties without the consent of the customer, except as required by laws. If third parties are located in foreign countries, with the consent of the customer, the company will provide the information regarding personal information protection regulations of that country, in accordance with the Act on the Protection of Personal Information. If the foreign country of the third party cannot be identified at the time of obtaining the consent of the customer, and when it can be identified afterwards, the information can be provided at the request of the customer, by contacting us through the contact information in Section 10.

  1. Please check below link for major remittance countries/regions. (The content of the link is in Japanese) Personal Information Protection Commission JAPAN Website
  2. Please check below link for Personal Information Protection Policies in other countries. (The content of the link is in Japanese) About Personal Information Protection Policies in other countries (Japanese Bankers Association)

6. Joint use of personal information

The Company shall not share and joint use personal information without the consent of the customer.

7. Consignment of personal information

The Company might consign part of our business operations to subcontractors to provide better services to our customers. At that time, personal information might be entrusted to the subcontractor. In that case, the Company shall select a contractor that satisfies the sufficient level of protection of personal information, conclude a contract for the protection of personal information, and thoroughly manage and supervise the contractor.

8. Request for disclosure and correction of personal information

In accordance with laws and regulations, the Company shall respond to customer’s request in good faith, concerning notify or disclose the purpose of use of personal information, correct, add, delete, suspend or delete use, and suspend provision to third parties, request to disclose provision records to third parties (hereinafter collectively referred to as “Disclosure”). For requests for Disclosure of personal information, please refer to “Contact Us” described in Section 10. We will send you request documents for Disclosure of personal information. In addition, for Disclosure of personal information procedure, a document which could confirm customer’s identity or agent is required. Furthermore, the following fees will be applied for requests for “Notification of the purpose of using personal information to be disclosed” or “Disclosure of personal information to be disclosed”.

Media Fees
In case of writing 1,500 yen (tax included) per personal data
※Bank transfer to designated bank account of the Company

9. Complaints and consultations regarding personal information

For complaints regarding the handling of personal information and requests for consultation, please refer to “Contact Us” described in Section 10.

10. Contact Us

For requests for Disclosure of personal information, complaints and consultations, please contact us by following information.

Contact : Company’s Inquiry Window (9:30-17:30 on weekdays [excluding Saturdays, Sundays, public and business holidays])
Address : 7F Tokyo Shiodome Building, 1-9-1 Higashi Shinbashi, Minato-ku, Tokyo, Japan 105-7307
TEL : 03-6809-2785 FAX : 03-6809-2786

11. About voluntary provision of personal information

Whether providing personal information to us is at your discretion. However, please note that if you do not provide the necessary items, you may not be able to conclude a contract or receive services.

12. About Cookies

Our website might use cookies to provide better services. Cookie is a small piece of text data sent by a web server to the visitor’s browser and does not include any information that can identify the visitor. In addition, by setting the browser, you can disable the function of cookie, but as a result, you may not be able to use all or part of the services on the web page.

13. About measurement regarding security control of retained personal data

In order to handle personal information more rigorously, we have established the rules regarding personal information protection based on personal information protection policy that complies with JIS Q 15001, and have been operating personal information protection management system, by understanding the external environment. In addition, when handling personal information, we have been taking security control measurements from four perspectives: organizational, human, physical and technical. For more details regarding security control actions, please make inquiry to us by “Contact Us” described in Section 10.

14. Name of accredited personal information protection organization and contact information for complaints

※They only accept complaints regarding handling personal information. They do not accept inquiries regarding our products and services.

Japan Users Association of Information Systems(JUAS)
Certified Personal Information Protection Affairs Complaint Counseling
8F Nihonbashi Horidomecho Nichome Bldg., 2-4-3 Nihonbashi Horidome-cho, Chuo-ku, Tokyo 103-0012
TEL:03-3249-4104
Reception time: 10:00~16:00(Closed on Saturdays, Sundays and Holidays)

Enactment date / Revision date

Enactment date : February 1, 2020
Revision date : November 11, 2020
Revision date : April 1, 2022
Revision date : April 11, 2023
Revision date : August 8, 2023