Customer Harassment Fundamental Policies

We sincerely respond to legitimate opinions and requests from customers, business partners, and others involved in our business. However, we will take a firm organizational stance against customer harassment that harms the dignity, safety, or working environment of our employees.

We define customer harassment as conduct in which the means or manner used to pursue demands from customers, business partners, or other persons connected with our business are socially unacceptable considering the nature of those demands, thereby harming employees’ working environment.

Whether conduct constitutes customer harassment will be determined by comprehensively considering the nature of the demand, the means and manner of the conduct, its frequency and persistence, its impact on employees’ working environment, and other relevant circumstances.

The following examples are illustrative only and are not exhaustive.

Assault, abusive language, insults, intimidation, threats, or coercion
Demanding disclosure of an employee’s name, contact information, or other personal information beyond what is necessary for business purposes.
Sexual comments or conduct, following employees, or stalking.
Discriminatory remarks or conduct based on race, ethnicity, gender, age, occupation, or other personal attributes.
Prolonged phone calls, persistent inquiries, or repeated demands for a response.
Demands for prostration, refusal to leave, loitering, confinement, or similar conduct.
Defamation or abusive posts on social media, the internet, or similar platforms.
Demands unrelated to the goods or services or demands for responses that are excessive by socially accepted standards.
Seeking a personal relationship beyond the scope of the business relationship.
Unfounded demands for money or goods, or unfair or excessive compensation claims.
Property damage, assault, or any other conduct that causes harm to employees or the Company.

If we determine that conduct constitutes customer harassment, we will prioritize the safety of our employees and take the following measures as necessary.

Suspension or termination of service, change of the point of contact, or other necessary measures.
Recording or documenting interactions, including audio or video recording, to the extent necessary for fact-finding and appropriate handling.
Restriction of service use or termination of the contract in accordance with our Terms and conditions of use or other applicable policies.
Requesting that the individual leave our premises.
Cooperation with the police, legal counsel, or other relevant authorities.
Any other appropriate measures depending on the circumstances.

We will respond firmly to malicious conduct, including by taking legal action where appropriate.

We value your legitimate opinions and requests and will respond to them in good faith. We appreciate your understanding and cooperation in fostering an environment of mutual respect.